Payment Operations Specialist

allpay Limited are one of the fastest growing Fintech companies in the UK and are experts in the payment and financial services arena. We have also successfully diversified into a number of other sectors.

• Process payments promptly and accurately using established procedures.
• Manage customer accounts, including updating payment information and resolving payment-related inquiries and disputes.
• Reconcile daily transactions to ensure all payments are accounted for and properly recorded in accordance with the requirements of the FCA regulated e-money business. 
• Responsible for Mastercard and Visa charge back handling, by investigating and resolving charge back disputes initiated by customers, merchants, or financial institutions.
• Collaborate with cross-functional teams to address any issues and improve workflows.

To be successful in this role you will have:

• GCSE level or equivalent in English and Mathematics at Grade C or above essential.
• Substantial experience in the financial services sector essential.
• Evidence of working to deadlines and challenging environments, accuracy and attention to detail, as well as an organised and methodical approach
• Excellent interpersonal skills with the ability to communicate at all levels, to both financial and non-financial people and adapting content and style to help understanding.
• Positive and proactive approach to change and actively looking to improve processes and procedures. Excellent knowledge of the Microsoft Office tools, specifically Excel, Word and Outlook.

We are a company committed to Equal Opportunities.

All roles at allpay Limited are subject to successful background checks including a DBS and Credit Check.