allpay Limited are now recruiting for Apprentice Customer Service Advisor to join our Client Services Team. The role is based in our Hereford Head Office, Whitestone.
You will join a friendly, professional and dedicated team who pride themselves on delivering the highest standards of Customer Service.
Reporting to Client Services Support Team Leader, in this role you will learn to provide support to our clients ensuring high levels of satisfaction and resolution of queries across a variety of products and bespoke portals.
Working closely with your team, you will learn about allpay products and services, and you will be supporting your team to help resolve queries either by phone or e-mail which may include taking payments, password resets and assisting with downloading files.
Some other key elements of the role will include:
- Learning and maintaining relevant internal procedures.
- Recording and maintaining accurate electronic records.
- Reporting, logging and communicating faults.
- Working towards taking ownership of complaints and resolution.
Please note that after successful completion of the first year in Apprenticeship, the salary will increase to £26,247 p.a.
Please note that your application will be forwarded to the Herefordshire Group Training Association (HGTA), who are the training provider for this apprenticeship, and who may contact you to arrange their assessment.
We asked the Client Services Team to tell us what they like most about their job and working at allpay.
This is what they said:
- I do feel that there is a feeling of camaraderie within the team, we do pull together in difficult situations, and everyone will drop what they are doing to help you.
- Work life balance is great at allpay.
- Lovely people, great team spirit.
- Fantastic restaurant, good food.
- The charity involvement that allpay support is excellent.
- Get to learn new things every day.
- No two days are the same. You never know what query maybe waiting to be solved and the satisfaction you get when their query is resolved, and by the end of the call you’ve made them smile or even have a laugh.
- Working in Customer Service team is like a family.
- Working within a great friendly team.
- Helping clients and customers taking payments/queries gives me good job satisfaction.
- Within the team we have nights out and social gatherings.
- Within the team we have a diverse age range, this does not stop us or hold us back.