£18,135 - £23,000
Customer Services

About The Role

allpay Limited are now recruiting for Client Services Support Advisor to join our Client Services Team on a fixed term for up to 12 months. This role is based in our Hereford Head Office. In this role, you’ll provide customer service support to our clients ensuring high levels of satisfaction and resolution across 12 different products and bespoke portals.

As a Client Services Support  Advisor some of your key duties will include:

  • Taking responsibility for resolving queries either by phone or e-mail which may include: taking payments, password resets and assisting with downloading files;

  • Recording and maintaining accurate electronic records;

  • Reporting, logging and communicating faults;

  • Ownership of complaints and resolution.


About You

You’ll demonstrate to us that you have:

  • The ability to deliver first-class customer service to ensure successful resolution through problem solving; 
  • An excellent telephone manner with excellent verbal and written communication skills;

  • Ability to quickly learn and utilise various Software, including CRM and Payment Platforms;

  • Attention to detail and can maintain accurate records;

  • Good team player skills and are flexible and adaptable to change.

About Us

allpay Limited are one of the fastest growing Fintech companies in the UK and are experts in the payment and financial services arena. We have also successfully diversified into a number of other sectors.

People are at the heart of allpay and we reward our employee with a competitive benefits package which includes, a defined contribution group pension scheme, income protection, life assurance, an array of health and wellbeing options including private healthcare cover and an onsite gym. This is coupled with our excellent Learning and Development offering

We are a company committed to Equal Opportunities.

All roles at allpay Limited are subject to successful background checks including a DBS and Credit Check.

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