Advertising Salary
£26,247.00 - £30,000 per annum
IT
Hours Per Week
37.5

About The Role

We are looking for a Technical Product Support Analyst to join us at allpay within our IT Service Desk Team. Working within a friendly, highly skilled and customer focussed team the ideal candidate will enjoy working in a collaborative and fast paced environment.

Within this role you will:

  • Provide support to key business users, both internally and externally, to prioritise, resolve and manage defects, issues or concerns with allpay applications

  • Identify root cause of issues, recommending and implementing solutions as required and escalating where appropriate to ensure minimal disruption to business functions

  • Coordinate with Service Desk, Infrastructure, Architecture and Delivery colleagues working on product enhancements

  • Provide support, consultancy and assistance to colleagues and other areas within allpay as required;

    Diagnose and reproduce bugs in large, multi-tiered systems and produce suitable documentation to support the resolution of issues

     

About You

To be successful in this role you will need to:

  • Demonstrable experience of supporting applications and systems, ideally in a financial environment

  • Azure Application Insights experience/exposure

  • Exposure to Kusto Query Language or equivalent

  • Provide assistance to colleagues and junior members, supporting and problem solving software applications.

  • Ability to continually learn and adapt to new technologies and implement where suitable.

 If this role sparks your interest, we’d love to hear from you. At allpay, we prioritise attitude, behaviours and our shared values. Skills grow over time - but agility, collaboration, curiosity and integrity are what help you thrive here.

We welcome brilliant people from all backgrounds, identities and experiences , including those who think differently, learn differently, or bring fresh perspectives to problem‑solving. Different minds make our teams stronger.

If you’d benefit from any adjustments or support during the recruitment process , whether that’s extra time, a quieter space, a different format or anything else that helps you shine , just let us know. We’re here to make the process work for you.

About Us

People are at the heart of allpay and we reward our employee with a competitive benefits package which includes, a defined contribution group pension scheme, income protection, life assurance, an array of health and wellbeing options including private healthcare cover and an onsite gym. This is coupled with our excellent Learning and Development offering.
 
We work with some great recruitment agencies. We don’t choose to partner with everyone. Explicit consent or confirmation must be received from our HR department before we accept CV’s. Contractual terms and specific campaigns must have been signed and agreed before you are considered a partner. We never accept unsolicited CV’s, EVER! Even from our trusted partners. We consider it “spoiling,” which does not endear you to us. By sending us unsolicited CV’s we deem these a free gift. If we choose to engage these candidates directly we will not pay you any fees. You will be deemed to have accepted this zero fee by providing unsolicited or spoiled candidates.


We are a company committed to Equal Opportunities.

All roles at allpay Limited are subject to successful background checks including a DBS and Credit Check.

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