Sales and Client Support Apprentice

We have an exciting opportunity for an enthusiastic and motivated individual to join our allpay Cards team as Sales & Client Support Apprentice.

You can find out more about allpay cards here: allpay cards - Card Solutions - Home

Based in our Hereford Head Office, as Sales & Client Support Apprentice you’ll gain hands-on experience supporting a wide range of clients and internal teams, while working towards a nationally recognised Level 2 Customer Service Practitioner qualification.

Please note this role is aligned to a Level 2 qualification, however if you feel you may be more suited to the Level 3 Business Administrator apprenticeship, we’re happy to discuss this further at interview.

This role is perfect if you're just starting out, returning to work, or looking for a career change into the business or customer service world. You’ll be part of a friendly and experienced team who will support you every step of the way.

We are working with Herefordshire & Worcestershire Group Training Association (HWGTA), who are our trusted training provider. As part of the process, your application will be shared with HWGTA, and they will contact you directly to arrange an initial assessment and discuss the programme in more detail.

What you’ll be doing:

• Assisting with day-to-day communication with clients, including emails and calls.
• Helping to update client records on systems like Salesforce and SharePoint.
• Assist the team in providing client quotes and price information, ensuring accuracy and version control.
• Help initiate and track internal tasks such as raising prepress artwork requests and ensuring alignment with the card ordering workflow.
• Supporting the production of regular reports and updates for clients and managers.
• Assisting in the preparation and tracking of invoices, quotes, and client documentation.
• Supporting marketing activity, campaigns and occasional client events.
• Attending team meetings and learning about all aspects of our sales and service operations.
• Working towards your qualification with time for study and off-the-job training.

What we’re looking for:

• A positive attitude and willingness to learn
• Good communication and organisation skills
• Attention to detail and a methodical approach
• Good IT skills (Word, Excel, Outlook)
• GCSEs (or equivalent) in English and Maths at Grade 4 (C) or above preferred

If you’ve had some experience in a customer-facing, administrative or retail role – whether through part-time work, volunteering or school projects – that’s a great advantage. But if not, don’t worry. Just bring your enthusiasm, willingness to learn, and an interest in sales, customer service or business operations!

If this sounds like the right opportunity for you, we’d love to hear from you!

We are a company committed to Equal Opportunities.

All roles at allpay Limited are subject to successful background checks including a DBS and Credit Check.