Advertising Salary
Circa £25,000 per annum
IT
Hours Per Week
37.5

About The Role

 

We have a fantastic opportunity for a Technical Product Support Analyst to join our Product support team that incorporates cloud-based and on premise applications

Within this role you will be:
  • Support project and other business stakeholders, proactively suggesting solutions to complex issues and proposing creative alternatives to existing methods where necessary;
  • Anticipate and take ownership of client or customer needs and problems, delivering accurately and within agreed timescales.
  • Learn, diagnose and reproduce bugs in large, multi-tiered systems and produce suitable documentation to support the resolution of issues
  • Create and update user guides, self help documents and FAQ’s to support client and customer product knowledge;

About You

To be successful in this role you will need to:

  • Strong analytical skills and the ability to investigate issues and proactively determine solutions
  • Demonstrable experience of supporting applications and systems, ideally in a financial environment
  • Ability to solve problems and provide workable solutions or workarounds.
  • A mixture of technical and functional support background would be advantageous

About Us

allpay Limited are one of the fastest growing Fintech companies in the UK and are experts in the payment and financial services arena. We have also successfully diversified into a number of other sectors.

People are at the heart of allpay and we reward our employee with a competitive benefits package which includes, a defined contribution group pension scheme, income protection, life assurance, an array of health and wellbeing options including private healthcare cover and an onsite gym. This is coupled with our excellent Learning and Development offering

We work with some great recruitment agencies. We don’t choose to partner with everyone. Explicit consent or confirmation must be received from our HR department before we accept CV’s. Contractual terms and specific campaigns must have been signed and agreed before you are considered a partner. We never accept unsolicited CV’s, EVER! Even from our trusted partners. We consider it “spoiling,” which does not endear you to us. By sending us unsolicited CV’s we deem these a free gift. If we choose to engage these candidates directly we will not pay you any fees. You will be deemed to have accepted this zero fee by providing unsolicited or spoiled candidates.

We are a company committed to Equal Opportunities.

All roles at allpay Limited are subject to successful background checks including a DBS and Credit Check.

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