IT
Hours Per Week
37.5

About The Role

We have a fantastic opportunity for a Second Line Service Desk Technician join our Service desk team.

You will be working as part of a Service Desk Team to provide 2nd line support, as part of a wider IT operations function

Working with a highly experienced team this is a great opportunity for someone wanting to increase their knowledge in a busy service desk environment.

Within this role you will be:

  • Undertake daily and weekly system checks, adhere to company and departmental procedures and help to maintain compliance with the businesses standards and accreditations where appropriate and in accordance with departmental and company policy.

  • To be able to react competently and effectively in situations where a system, service, or services require troubleshooting as described above and to provide ad-hoc support for IT across the business at varying levels of complexity.
  • To be able to effectively perform complex fault-finding and diagnosis on network hardware, software and bespoke company applications, both critical and non-critical and to be able to do so under the constraints of company SLAs, where speed of resolution can affect company revenue and reputation.

  • Responsible for delivering, where required, practical training within their discipline or providing advice and guidance to less senior members of staff within the same department or within the same department but of different disciplines.

  • To produce and maintain detailed technical documentation relating to the companies hardware, software and network infrastructure, in order to support the IT Operations function.

About You

To be successful in this role you will need to:

  • Excellent customer service and communication skills, written and verbal.
  • Excellent  Excel , Microsoft , Outlook, Word, Access and other Office product skills.
  • Knowledge of Service Desk environment and ITIL framework.
  • Disciplined, self-organised and motivated to learn and improve.
  • Flexibility and adaptability in a frequently changing environment.

About Us

allpay Limited are one of the fastest growing Fintech companies in the UK and are experts in the payment and financial services arena. We have also successfully diversified into a number of other sectors.

People are at the heart of allpay and we reward our employee with a competitive benefits package which includes, a defined contribution group pension scheme, income protection, life assurance, an array of health and wellbeing options including private healthcare cover and an onsite gym. This is coupled with our excellent Learning and Development offering

We work with some great recruitment agencies. We don’t choose to partner with everyone. Explicit consent or confirmation must be received from our HR department before we accept CV’s. Contractual terms and specific campaigns must have been signed and agreed before you are considered a partner. We never accept unsolicited CV’s, EVER! Even from our trusted partners. We consider it “spoiling,” which does not endear you to us. By sending us unsolicited CV’s we deem these a free gift. If we choose to engage these candidates directly we will not pay you any fees. You will be deemed to have accepted this zero fee by providing unsolicited or spoiled candidates.

We are a company committed to Equal Opportunities.

All roles at allpay Limited are subject to successful background checks including a DBS and Credit Check.

Other jobs like this

    Advertising Salary
    £40,000 - £50,000 per annum
    IT
    Hours Per Week
    37.5
    IT
    Hours Per Week
    37.5
    Similar

    Cloud Architect

    Advertising Salary
    £50,000 - £70,000 per annum
    IT
    Hours Per Week
    37.5