Advertising Salary
£40,000 - £50,000 p.a.
IT
Hours Per Week
37.5

About The Role

We have an exciting new role available for a Service Desk Manager which is pivotal to delivering a great customer journey for allpay’s internal employees and external clients. 

If you’re passionate about delivering amazing customer service and looking at the bigger picture to build on the user experience, not to mention putting out the odd fire, then this could be the ideal role for you!  In addition to this you will need to be versatile enough to provide support to the wider areas of our IT Operations team.

You’ll be leading a small but highly knowledgeable and ambitious team to support in delivering our overall IT Strategy.  This is a role where you can really see your positive impact throughout all of the business and with our clients.

If this sounds the perfect role for you then here’s a bit more information:

  • Key role in delivering new call centre technology
  • Driving the move towards a shift left approach within our support model
  • The ability not just to see service desk tickets that are logged, but to identify patterns and trends as they emerge and where possible to manage these proactively
  • Lead continuous development across the department, through new technology recommendations and policy development
  • Keep building on our collaborative approaches and foster open communication within problem solving
  • Key role in delivering our business’ regulatory requirements such as Cyber Essentials and through implementing security tooling
  • Manage resourcing plans to ensure key projects are delivered
  • Form part of the incident support team which may require out of hours coverage

About You

What are we looking for you to have?

  • Above all to be passionate and enthusiastic about the work you do with a customer service background
  • Be full of integrity and take ownership in what you deliver
  • Be curious enough to see if we can do things in a different way, improve the customer experience or implement new technology for example
  • In the event of an incident you’ll need to adapt quickly, shift priorities and prioritise urgent requirements
  • Be agile enough to adapt to changing situations and collaborative in managing issues as they arise
  • Line Management/coaching/mentoring experience

If this is of interest to you then click apply now!

About Us

allpay Limited are one of the fastest growing Fintech companies in the UK and are experts in the payment and financial services arena. We have also successfully diversified into a number of other sectors.

People are at the heart of allpay and we reward our employee with a competitive benefits package which includes, a defined contribution group pension scheme, income protection, life assurance, an array of health and wellbeing options including private healthcare cover and an onsite gym. This is coupled with our excellent Learning and Development offering

We work with some great recruitment agencies. We don’t choose to partner with everyone. Explicit consent or confirmation must be received from our HR department before we accept CV’s. Contractual terms and specific campaigns must have been signed and agreed before you are considered a partner. We never accept unsolicited CV’s, EVER! Even from our trusted partners. We consider it “spoiling,” which does not endear you to us. By sending us unsolicited CV’s we deem these a free gift. If we choose to engage these candidates directly we will not pay you any fees. You will be deemed to have accepted this zero fee by providing unsolicited or spoiled candidates.
 
We are a company committed to Equal Opportunities.

All roles at allpay Limited are subject to successful background checks including a DBS and Credit Check.

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