£18,525 - £23,000 per annum
Customer Services

About The Role

allpay Limited are now recruiting for Client Services Support Advisor to join our Client Services Team. The role is based in our Hereford Head Office. 
You will join a friendly, professional and dedicated team who pride themselves on delivering the highest standards of Customer Service.
Reporting to Client Services Support Team Leader, in this role, you’ll provide support to our clients ensuring high levels of satisfaction and resolution of queries across 12 different products and bespoke portals.

As a Client Services Support Advisor some of your key duties will include:

  • Taking responsibility for resolving queries either by phone or e-mail which may include: taking payments, password resets and assisting with downloading files,

  • Recording and maintaining accurate electronic records,

  • Reporting, logging and communicating faults,

  • Ownership of complaints and resolution.


About You

You’ll demonstrate to us that you have:

  • The ability to deliver first-class customer service to ensure successful resolution through problem solving, 
  • An excellent telephone manner with excellent verbal and written communication skills,

  • Attention to detail and ability to maintain accurate records,

  • Good team player skills and are flexible and adaptable to change.

About Us

People are at the heart of allpay and we reward our employee with a competitive benefits package which includes, a defined contribution group pension scheme, income protection, life assurance, an array of health and wellbeing options including private healthcare cover and an onsite gym. This is coupled with our excellent Learning and Development offering.

We work with some great recruitment agencies. We don’t choose to partner with everyone. Explicit consent or confirmation must be received from our HR department before we accept CV’s. Contractual terms and specific campaigns must have been signed and agreed before you are considered a partner. We never accept unsolicited CV’s, EVER! Even from our trusted partners. We consider it “spoiling,” which does not endear you to us. By sending us unsolicited CV’s we deem these a free gift. If we choose to engage these candidates directly we will not pay you any fees. You will be deemed to have accepted this zero fee by providing unsolicited or spoiled candidates.

We are a company committed to Equal Opportunities.

All roles at allpay Limited are subject to successful background checks including a DBS and Credit Check.

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